These programs could also be modified to adhere to the specific organisational S.O.P. as the case may be. These programs could also be supplemented by professional on the job evaluations. Whichever module/s you choose you can be rest assured of a visible and measurable upward curve in the level of services offered by your organisation.

Rooms Division

Effective Front Office Management
Effective reservation procedures
Concierge services
Uniformed services
Housekeeping staff training
Housekeeping supervisory training
Laundry management

Food and Beverage Department

Restaurant management
Restaurant staff training
Up-selling and profit center operations
Cost control - an introduction
Purchasing and indenting procedures
Room service management
Butler services
Food safety and hygiene
H.A.C.C.P.(an introduction)

General

Effective telephone skills
Effective Supervisory Skills
Inter-departmental communication

Professional Metamorphosis can also offer it's services in varied fields like

T.N.I.E.(Training Need Identification and Evaluation),
T.Q.M.(Total Quality Management),
F.S.T. (Facilities Services Training),
R.S.T.(Restaurant Specific Training),
Professional Evaluations and Mystery Audits

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